Nationally, some intensive course service providers are attempting to treat this like a common market. They have a demand of pupils, and they simply join the pupil with a driving instructor willing to do an intensive course. This has become known as ‘market trading driving instruction’, it is devalued, poor quality, and extremely unattractive to many.
The difference with BIG TOM is, we didn’t just pop up in 2021 – we have a long history of providing intensive courses to pupils. And that experience that we have gained over the years, has taught us many things. We want to teach you this knowledge and the skills to run a successful, professional business.
BIG TOM customers rightly have expectations, we understand and respect this fact. As we have learnt our trade, we have developed certain values, here are a few:
The mental well-being of pupils is fragile. Don’t be surprised if simply ‘connecting’ a customer with any willing, random driving instructor, leads to undesirable outcomes. We know these poor practices are going on because disgruntled customers who have used those providers, tell us!
The learning environment is critical to success.
The working relationship between instructor and pupil is important, as is the quality of the resources available and the teaching skill of the instructor. Thoughtless, systemised distribution of pupils across random driving instructors is no way to treat customers. The customer reviews of their BIG TOM experience don’t happen by chance; customers don’t provide reviews unless they are thrilled with the service provided.
The BIG TOM franchise is built on firm foundations. We take customer service seriously. There is a great deal more to providing a powerful learning experience than simply introducing pupils to random driving instructors. So you can rest assured that you are in safe hands with all the knowledge, reputation and experience that the BIG TOM franchise offers you.
We are proud to be able to expand our service to assist more pupils and if you want a taste of unrivalled job satisfaction, get in touch and receive some specialist training that excels.