A powerful advantage of purchasing a BIG TOM franchise is the brand recognition that has been created since 2009.

Customers quite rightly want to see evidence of a business being reliable, trustworthy and dependable. And this is even more the case when the purchasing commitments run to £2000. At BIG TOM we take this trust that our customers have in us very seriously, we take nothing for granted and we do everything we can to maintain these high standards.

There is a lot more responsibility on a business when their customers are committing to a significant valued purchase, rather than for example, a one-off, one hour driving lesson. BIG TOM Admin works very hard behind the scenes to ensure that customers are aware of the service being provided, and are fully comfortable prior to making any bookings on behalf of the franchisee.

There are three distinct phases that a customer progresses through in their experience with BIG TOM, and after each of them, the customer’s feedback is sought. A mark of a professional organisation is their ability to receive customer feedback in a timely manner, and methodically review processes based on the information sought. This is what has been happening within BIG TOM for well over a decade and is an important characteristic of the business success story.

You can join us and help to further spread our good service to more learners where you live. Contact us: 01928 508 833.